Shipping & Refund & Cancellation Policy

Last Updated: 04/07/2025

At Evergreen Associates (operator of smartpresets.store), we want you to be fully satisfied with your purchase. Please read our refund and cancellation terms carefully.

1. Digital Products Only

All items sold on our website are digital downloads (such as photography backdrops, presets, overlays, and related tools). No physical items will be shipped.

2. Refund Policy

• Refunds are not provided once digital files have been downloaded.
  
  

• Refunds may be granted in exceptional cases, including:
  
  

  • Duplicate payments.
    
    

  • Technical issues preventing access to the files.
    
    

  • Wrong product delivered due to our system error.
    
    

3. Cancellations

• Orders cannot be cancelled once the payment is completed, as delivery is instant via digital download.
  
  

4. Support

If you face any issues accessing or using our products, please contact us. We will work with you to resolve the problem as quickly as possible.

Shipping Policy

Last Updated: 04/07/2025

At Evergreen Associates (operator of smartpresets.store), all products sold through our website are digital downloads only.

1. No Physical Shipping

• We do not ship any physical items.
  
  

• All products (such as photography backdrops, presets, overlays, and related tools) are delivered electronically.
  
  

2. Delivery Method

• After your payment is successfully processed, you will receive an email containing the download links for your purchased products.
  
  

• Please ensure the email address you provide during checkout is correct to avoid delivery issues.
  
  

3. Delivery Time

• Digital downloads are available immediately after payment confirmation.
  
  

• In rare cases, delivery emails may take a few minutes to arrive — please also check your spam or promotions folder.
  
  

4. Support

If you face any issues accessing your downloads, please contact us for assistance:

Email: support@evergreenassociates.co.in
Phone: +91 9500281062